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Making Sense of the
Different Types of Paid Submission Services |
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MarketPosition™
Monthly
March 2002 Issue
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You've probably heard news reports regarding the
trend toward what is generically referred to as paid inclusion or
paid submissions. The press has often been critical of the search
engines' move to "monetize" searching. The criticism comes
from the long-standing belief that a search engine should deliver
unbiased results similar to the way a major newspaper or publication
tries to separate their ad departments from their news reporting.
The success in which the mainstream media succeeds at separating
the two is also a continual source of debate by many.
Since advertising revenues alone have not supported
many dot com companies of late, the search engines have turned to
other ways to charge for their services. Those of us in search engine
marketing have long known the value of listings on the major search
engines, assuming you achieved a high ranking. It was only a matter
of time before the search engines realized that the results they
were serving generate free, highly targeted traffic to potentially
millions of Web sites. There's obviously real advertising value
in those submissions. The question is how does a search engine profit
from it while avoiding editorial bias?
Before discussing the significance of this trend
and what it means to you, let me first explain some of the terminology.
The search engines have fallen into three primary paid "submission"
models: Paid Inclusion, Pay-Per-Click, and Pay-Per-Review.
1. Paid Inclusion - Most of the search engine "crawlers"
have added a paid inclusion option to their submission pages. Crawlers
are the engines that will use an automated robot, or spider, to
crawl your pages. Engines like AlltheWeb, Inktomi, AltaVista, and
Google are examples of spider or crawler-based engines. Each will
attempt to index the entire content of your page as well as consider
other factors like incoming links.
It should be noted that Google so far has refused
to join the paid inclusion bandwagon. They prefer to avoid a perception
of giving preferential treatment to Web sites that pay them versus
those that don't. Instead, they wish to rank a page based on the
merit of its content and links only. Whether they will stick to
this policy over the long haul still remains to be seen. Note: Google
recently announced a new pay-per-click twist to their AdWords text
ad service. I'll try to cover this in more detail next month.
The idea that paying a search engine for inclusion
will automatically increase your rank is a common misconception.
All the major engines deny that using their paid inclusion options
will increase your rank versus those sites that submit using the
free option. The main benefit you receive by paying them is that
you're guaranteed inclusion, and you'll be indexed much faster than
submitting for free. Perhaps most importantly, the spider will crawl
your site more frequently. For example, Inktomi promises to index
you in 48 hours rather than waiting 3-4 weeks as with the free submissions.
It will then continue to re-index your page every 48 hours after
that.
Are paid inclusions worth the money even if you're
a patient person? They certainly can be. For example, the key to
bringing traffic to your site is not simply to be included, but
to be ranked near the top of the results. This means taking advice
from resources and applying it to your site design and promotional
strategies. Being able to test new designs and techniques every
48 hours rather than every three weeks can give you a definite competitive
edge.
Be aware that with paid inclusion, you pay for
each URL you want included rather than paying once for your entire
Web site. Since that can be expensive for large sites, rather than
paying for inclusion of all URLs on your site, consider paying for
just a few strategic pages. You could use these pages to test your
optimization ideas and verify that they are working for you and
generating traffic. Once you know for certain what works for you,
you can apply those concepts to your entire site and submit the
remaining pages via the free option.
If you have the budget, you can pay for inclusion
of additional pages and measure your return on investment. Ideally
this means measuring how many dollars you generate from each listing.
However, if you don't have the means to track sales to each page,
then analyzing the number of visitors to each page should also give
you a good idea of its effectiveness. The question then becomes
how much search engine traffic are you getting to each page?
The amount of traffic you receive to a page will
vary depending on the keywords you target and the rankings you achieve.
If you target a keyword that is searched infrequently, your traffic
will be minimal. Furthermore, if you target a keyword that is TOO
popular, you may find it overly difficult and time-consuming to
achieve a top ranking.
WordTracker keeps a database on how frequently
keywords are searched and can rank them by popularity. More importantly,
it will help you find keywords that are searched for often but are
not so competitive as to be next to impossible to achieve a top
ranking. It's by far the best service of its kind that I've seen
to date.
2. Pay-Per-Click (PPC) - Unlike crawlers offering
paid inclusion options, PPC engines rank Web sites by the highest
bidder. Whoever bids the highest for a given keyword ranks the highest.
You don't actually pay for the ranking, but instead pay only for
the number of clicks generated by that listing. In other words,
if you bid 25 cents for the keyword "purple widgets,"
then your account will be charged 25 cents each time someone clicks
on your listing and visits your site.
Overture (formerly named Goto) remains the king
of all PPC engines. They chose years ago to develop an engine that
is based on an entirely different concept than traditional search
engines. Crawlers rank sites based on indexing the actual content
of the page and certain other factors such as link popularity. Overture
on the other hand reasoned that those willing to pay more for a
top ranking most likely had a higher caliber of content to offer.
The reasoning goes that the more successful and popular a Web site
is, the more it can afford to pay. If a Web site is successful,
then it has to be doing something right.
For some types of searches, PPC engines can yield
reasonably good results. However, for many other searches, you'll
not find the best matches to your query in my opinion. For example,
you may have a site giving away hard to find, quality information
for free. This may be a fantastic bargain for you as the consumer.
However, that site may not be in a position to pay Overture 50 cents
per visitor like their competitor. Their more successful competitor
may have plenty of cash to spend but charges you more for the exact
same information. In this type of scenario, you'd be better off
searching an engine like Google who does not bias results by the
amount they can pay.
Moreover, a specialized search site like MySimon.com
will help locate vendors with the lowest prices for an array of
products. In contrast, on Overture, you'll find only the vendors
who paid the most to be there. You might reason that those who pay
the most for those positions may have the highest overhead, and
thus higher prices for the same product. This is not always the
case of course because of economies of scale, but it is something
to keep in mind when you shop.
The success of the PPC model thus far has not come
from delivering the highest quality results to your queries as its
proponents would like you to believe. Instead, their success has
come from their ability to buy visibility on the most popular crawler
and directory based engines that consumers tend to prefer.
The major crawlers are struggling to turn a profit
right now. However, Overture has jumped in claiming to be their
savior. Overture and some other PPC's are already making a profit,
largely since they get paid for every click-through on every listing
in their database.
Unlike the crawler engines, Overture doesn't have
to worry about setting just the right price for each and every banner
ad to maximize their profits. Instead, the PPC's auction style bidding
allows the market to set prices in real-time to exactly what they're
willing to bear. Better yet, the advertiser only pays for actual
visits to their site. If you're a Web site owner, this advertising
model is much less risky than paying by the impressions served.
Most banner ads are sold by the cost per impression (CPM). Unfortunately,
they make few guarantees that you'll receive a certain number of
visitors from those impressions. The greater risk lies more with
you, the Web site owner.
Overture's ability to share a sizeable percentage
of the click-through revenues with its strategic partners led to
more total click-throughs for its advertisers. The more click-throughs
a PPC delivers, the more upside potential for the advertisers and
for its search partners. This led to the signing of even more partners
and more advertisers for Overture, thus more paid click-throughs.
You'll now find Overture and other PPC listings near the top of
the search results for most major engines. The other PPC's now face
an uphill battle to dislodge Overture's leadership position.
The PPC engines make it clearly known that their
listings are based on the highest bidder by displaying the bid prices
next to each listing on their site. The non-PPC engines, however,
have taken flack for doing a poor job of differentiating the paid
listings from the unpaid. While some engines have kept the paid
listings in a separate area of the page clearly labeled as "Sponsored
listings," others have pushed the envelope by using vague terms
like "Featured listings." Some have tried to an extent
to blend the results in with the unpaid and theoretically unbiased
search results. You may have heard how Ralph Nader's consumer watchdog
group has filed a lawsuit against many of the major engines for
deceptive advertising practices.
Thus far no legal ruling has been made as to whether
the engines are breaking consumer protection laws. Whether they
have crossed that legal line I cannot say. I'm not an attorney.
However, I do believe that the consumer deserves to know whether
a listing is a paid advertisement or is regular content. Ultimately,
the courts will decide if the engines are doing a satisfactory job
in this department.
I'm sometimes asked "why bother optimizing
your page if others can simply buy their way to the top via these
PPC listings?" Well, studies show that people tend to skip
over those listings and click more often on the crawler-based search
results. Therefore, you could have three or four paid entries above
your free listing and still gain more traffic from the "freebie."
It's unclear whether this is due to the engines doing a sufficient
job of identifying those listings that are paid advertisements.
If they were doing that, this would logically cause some people
to tune them out like commercials. Alternatively, there may be another
explanation for the lower click-through rate of the PPC listings.
It may be due to fact that the paid placements simply are not giving
the consumer results that are as relevant to their query as the
unpaid matches. More than likely, it is some combination of the
two factors and varies depending upon the keyword searched.
In the last year or so we've seen the conversion
of major sites like Excite, NBCi, and Disney's Go.com from a crawler
or directory engine to an Overture clone. This begs the question
of whether Overture and others will continue their march until all
the major engines serve only PPC listings. Although the dot com
shake-out could force other engines to serve PPC results on their
path to bankruptcy, I predict you will not see them all turn to
this model.
How many more times have you found what you are
looking for on Google or Yahoo rather than Overture? Only when an
engine is fighting bankruptcy and can no longer afford to maintain
their own content do they agree to serve PPC results exclusively.
It's the next best thing to simply shutting off a popular domain
name still receiving traffic. As soon as this happens though, the
portal starts to quickly lose popularity as consumers realize the
change.
For many types of searches, a crawler or directory-based
engine simply does a better job than a PPC. So long as there is
that continuing need by the consumer, the free-market will offer
a reward to those that fulfill that niche. That's why we've seen
Google, a relatively small privately held company rise from total
obscurity to become one of the most popular engines today in just
a few short years. They did an excellent job of fulfilling the need
for crawler-based searches.
Conclusion? The PPC's can certainly be an effective
supplement to your advertising strategy. They are also not going
away since they are more efficient at bringing in advertising revenues
for the engines. PPC's are also less risky to the Web marketer than
using a CPM based advertising campaign. Therefore, they'll continue
to be favored over CPM models by many advertisers. That's why search
engine optimizers monitor your rankings on all the major PPC's and
provides advice on how to best promote to them.
PPC's should not, however, be considered a replacement
for a top ranking in the regular search results. That's because
most consumers tend to see those Sponsored listings as advertisements,
and thereby less trustworthy than the crawler-based results.
For more information about PPC engines see: http://www.paypermaster.com/ppm/index.html
3. Pay-per-review - This model has been adopted
by two of the top human reviewed directory-based sites: Yahoo and
Looksmart. Years ago you could submit to Yahoo and Looksmart for
free. Unfortunately, Yahoo soon became backlogged in review requests
to the point where the odds of you getting a review by one of their
editors was slim. Many Web marketing veterans remember the days
when they'd have to submit to Yahoo and wait six weeks in the almost
desperate hope of a review and inclusion by a Yahoo editor.
It was often frustrating and maddening to get into
Yahoo at this time to say the least. Quite often you would have
to submit two or three times over a period of several months before
being reviewed. Times change and now you can be reviewed in seven
days guaranteed, although you'll have to pony up $299 for the privilege.
Unlike the paid inclusion engines, the review sites don't even guarantee
that you'll be listed. They only guarantee you'll be reviewed and
considered for inclusion if you meet with their standards. Critics
contend that you can't separate editorial freedom from the pressure
to include a site when businesses are paying you $299 for the review.
Those people have the expectation to be added to the directory in
exchange for that fee. If you reject too many payers for reasons
of editorial control, you risk a decline in those willing to pay
you in the future. There's certainly a fine line they must walk.
| Future
Outlook: Will all Submissions Soon Become Paid? |
A common fear from Web businesses operating on
tight budgets is "Will free submissions disappear entirely?"
These businesses have found the free listings an incredible value
over the years and hate to see them disappear.
I've heard a number of people contend that it's
now inevitable. Everyone will soon require paid inclusion or placement.
However, there is always going to be valuable information on the
Web from sites that are not going to be willing to pay for the inclusion
of each page on their site. To stop crawling pages for free would
mean reducing the size of their index from hundreds of millions
of pages to just thousands. In this scenario, the consumer would
no longer receive the comprehensive view of the Web that they have
come to expect. They would then logically move onto another engine
that does provide that service. I believe that's why we've seen
AltaVista, Inktomi, AllTheWeb/Lycos, and others continue to offer
both free and paid inclusion options rather than mandating the paid
service.
Even with the PPC's, you see them drawing results
from a free database such as Inktomi to supplement their paid listings.
In the case of Yahoo and Looksmart we have seen them acquire a model
of primarily reviewing just paid submissions, at least in regard
to commercial sites. They say that they still review and include
sites for free that their editors find worthy of consideration,
although in my opinion it's questionable if they still devote much
time to this anymore.
Yahoo and Looksmart continue to allow ways for
non-profit sites to be reviewed for free which is good. They get
away with doing few free reviews of commercial sites knowing that
they offer a high degree of value to those sites. They know that
their results are integrated into most of the major crawler and
portal sites, thus yielding in most cases more than $299 of advertising
value. This assumes you achieve good rankings of course.
Just as Google has continued to buck the trend
regarding paid inclusion, Open Directory has chosen to do the same
by not charging for its reviews. Open Directory (dmoz.org) was founded
on the premise that a directory should be unbiased, comprehensive,
and not ruled by the almighty dollar. However, building such a large
directory normally takes large sums of money. Their creative solution
was to create a network of volunteer editors to do the reviews for
free. Each editor is in charge of one or more topics they have a
special interest and expertise in. The idea is that they would do
it out of a love and passion for their favorite interest. Amazingly,
over 46,000 editors from around the world have volunteered their
time to the Open Directory project thus far.
This system has allowed thousands of sites to submit
and be reviewed for free. It has also led to the creation of a very
comprehensive catalog of sites not based on whether they could afford
to pay or not. Unfortunately, it has also encouraged many volunteers
to join with their own agenda in mind. Open Directory continually
battles complaints regarding how volunteer editors have demonstrated
a bias toward their own Web sites or against those of their competitors.
In Open Directory's defense, they do have an elaborate system in
place to discourage, albeit not completely eliminate, such practices.
I also periodically hear someone ask, "Isn't
the trend toward paid submissions making search engine optimizing
obsolete?" My response is quite the opposite. In the case of
paid inclusion, you still must optimize your pages to achieve top
rankings. Submitting alone is still not enough whether you are doing
it for free or paying for inclusion. The stakes are simply higher
when you're opting to pay for faster or better service. |